How do you ship?
We allow will calls, ship LTL, full trailer loads, or by direct containers from overseas, depending on the customer's needs.
Are prices different at each distribution center?
Yes, there is shipping costs that affect price as well as operation cost. However, since each distribution center has special shipping rates due to their volume, buying from a DC near you may well prove to be far more cost effective.
How are our products packaged?
All of our products are packaged in several layers to protect the items inside. We use plastic sleeves, bubble wrap, foam sheets, styrofoam, paper, and corrugated cardboard boxes as packing. All are designed to have no moving or shifting areas to minimize damage.
Do you have free shipping?
No, under normal circumstances, the shipping costs are the customer's responsibility.
How do I open an account?
You can apply Online, or You can click Here to fill the form, and follow the instructions to open an account.
What is your return/refund/exchange policy?
All issues pertaining to returns, or exchanges can be found Here. We offer in house credit for returned items, there are no refunds.
I just got my pallet shipment and the boxes seem a bit damaged, what should I do?
Do not allow the driver to leave. Prior to signing for the merchandise, note all damage that you can see on the pallet, (ie: tears in the box, punctures in the box, boxes with crushed corners) and write all visible damages directly on the bill of lading that you need to sign to accept the merchandise. Failure to do so may affect your ability to claim shipping damage due to rough or careless handling by the shipping company.
What kind of wood do you use in your products?
We use pine, have sample, and other exotic Asian hardwoods in our wood products. On our veneers, we use birch, oak, cherry, rosewood, and other hardwoods to achieve desired patterns and effects.
What kind of steel or metal do you use in you metal product line?
We use high tensile steel tubing in various forms or shapes and combine them with wrought iron parts to achieve certain looks and shapes. We powder coat the steel and can attain any finish or texture that is available on the market today.
You must go through millions of boxes of product in a year, how do you know the merchandise
is not damaged or defective?
We have a China office that facilitates quality inspections at every step of the production of merchandise from raw material to finished packing. We also have years of experience in dealing with our factories and have weeded out inconsistencies and defects. Rest assured, Our products are price competitive, but not at the expense of quality.
Q: Do you deliver?
Yes, delivery service is available
Q: Does the furniture require assembly?
A: Yes, most of the items come in boxes and some require assembly. As an additional service we can assemble them for you when they are delivered. The cost of assembly is reasonable and based on the estimated time to assemble. We can quote you the exact price at time of purchase.
Q: Does the furniture come with a warranty?
A: Yes, all new furniture comes with a manufacturers warranty. Standard warranties are 30 days and vary between manufacturers. For warranty issues please contact our customer service .
Q: What if my furniture is damaged or broken?
A: We will replace any broken or damaged items so long as it is brought to our attention within 48 hours of delivery or pickup. (So we can be sure the damage is our doing.) If an item is damaged or broken please keep the original boxes and packaging for when we pick it up. For damaged items please contact our customer service.
Q: Do the beds come with the pictured mattresses?
A: The mattresses shown are for showcasing purposes only and would have to be purchased separately. See our affordable mattress options.
Q: I have a question that was not answered here.
A: Call us of course, we are here to help you!
All return or exchange must be made within 30 days from the invoice date . original packages is required 20% restocking fee will be charged on all returns. no return or exchange once product are assembled displayed opened or damaged no exchange or return on the special order item floor samples sofas and mattress .all sold as is and all sales are final.